James Garnder, Innovation Lead at Lloyds, On The Future-Proof Bank

James Gardner, who is head of innovation and research at Lloyds TSB (See my story on him in Banking Technology is back in action with his innovation blog.

“Here’s the key idea: innovation needs not only a nice process to get things through a pipeline, it needs a set of tools that can forecast the likely shape of things to come and then optimise the innovation process accordingly. I make the point throughout that the innovation process  is itself a disruptive innovation in a bank. The degree to which it is successful is correlated with how well such processes are able to anticipate, and the book talks about how that can be done. It’s always surprised me how few innovation teams I’ve talked to in banks actually operationalise the process of thinking about what’s coming up.”

About Tom Groenfeldt

I write - mostly about finance and technology, sometimes about art, occasionally about politics and the intersection of politics and economics. My work appears on Forbes.com and and occasionally in The American Banker and Banking Technology in London.
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